Welcome to UAE Internet Packages, an authorized channel partner of Etisalat UAE. These Terms & Conditions govern your use of our website UAEInternetPackages.com and our services. By accessing or using our services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. Our Role as an Authorized Etisalat Partner

  • We facilitate the selection and application process for Etisalat home internet services but do not provide the actual internet connectivity.
  • All services, including technical support, billing, and network maintenance, are managed directly by Etisalat.
  • We act as an intermediary between customers and Etisalat for plan selection and activation.

2. Services We Provide

✅ Free Consultation

  • Personalized recommendations based on your speed, data, and budget needs.

✅ Plan Selection

  • Access to Etisalat’s latest home internet plans with transparent comparisons.

✅ Application Facilitation

  • Assistance with submitting your application to Etisalat and tracking activation status.

✅ Sales Support

  • Help with plan-related queries (service issues must be directed to Etisalat).

3. Billing & Payments

  • All payments are processed directly by Etisalat—we do not handle transactions.
  • No deposits or advance payments are required through our platform.
  • Billing disputes or payment issues must be resolved with Etisalat’s customer service.

4. Service Activation

  • Activation timelines depend on Etisalat’s processes; we cannot guarantee specific dates.
  • Delays due to technical or logistical issues are beyond our control.
  • Installation or connectivity problems must be reported to Etisalat.

5. Customer Responsibilities

✔ Provide accurate information during sign-up.
✔ Comply with Etisalat’s service terms (payments, usage policies, UAE telecom laws).
✔ Direct cancellation/upgrade requests to Etisalat (we can guide but not process them).

6. Privacy Policy

  • Personal data shared with us is used solely for Etisalat service activation.
  • We do not sell your information to third parties.
  • For details, see our Privacy Policy.

7. Limitations of Liability

  • We are not liable for:
    • Service outages, speed issues, or billing errors (managed by Etisalat).
    • Delays in activation or installation.
    • Damages from service interruptions.

8. Intellectual Property

  • Etisalat’s logos, trademarks, and plan details belong to Etisalat UAE.
  • Unauthorized use of website content is prohibited.

9. Policy Updates

  • We may revise these terms without prior notice. Continued use constitutes acceptance.

10. Governing Law

  • These terms are governed by UAE laws. Disputes fall under UAE jurisdiction.

Contact Us

For questions about these Terms:
📧 Email: [email protected]
📞 Phone: [+971 XXX XXX XXXX]
🕒 Hours: Monday–Saturday, 9:00 AM–6:00 PM (UAE Time)